Refund policy

Returns & Refunds

We want you to love your fragrance. If something isn't right, we'll make it right.

30-day returns on unopened items

You can request a return within 30 days of delivery for any fragrance that is unopened, unused and still in its original sealed packaging.

For hygiene and safety reasons, fragrances that have been opened, sprayed or had the cellophane removed can't be returned, unless the item arrived damaged, defective or was not what you ordered.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, leaking, defective or incorrect, email us within 7 days of delivery at rarefragrance50@gmail.com with your order number and a photo. We'll send a free replacement or a full refund, including any shipping costs, at no cost to you.

How to start a return

Email rarefragrance50@gmail.com with your order number and the item you'd like to return.
We'll reply within 1 business day with return instructions and the return address.
Ship the item back in its original packaging. Items sent back without first contacting us can't be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take a few extra days to post it).

For unopened items returned for a change of mind, return shipping is paid by the customer. Original shipping is free, so there's nothing to deduct.